Administrator

A leading global provider of medical and security services is seeking a dedicated Healthcare Administrator to join their team. The role involves providing high-quality, timely support to customers seeking access to healthcare services. This is an opportunity to work in a process-driven environment, where accuracy and empathy are key to supporting a diverse, international client base.

Key Responsibilities:

• Process healthcare access requests from customers, ensuring accuracy and timeliness.
• Handle referrals according to specific contractual requirements.
• Use a case management system to process authorisation requests efficiently.
• Proactively source healthcare providers to meet beneficiary needs.
• Provide empathetic, confidential support to beneficiaries and their families.
• Apply relevant policy knowledge to confirm benefit coverage.
• Collaborate effectively within a team-oriented environment.

About You:

• Experience in a customer service environment.
• Strong attention to detail and a process-driven mindset.
• Excellent written and oral communication skills.
• Team player with a commitment to customer service and care.
• Proficient in using management and case processing systems.

What’s on Offer:

• Benefits Package: Private Pension, Private Medical Insurance, Life Assurance, and more.
• Additional Perks: Birthday holiday, option to purchase additional annual leave, and a competitive salary.
• Work Environment: Supportive and inclusive culture with a modern office setting.
• Career Growth: Opportunities to thrive in a global company committed to employee development.
• Recognition: Join a workplace recognised for its commitment to flexible working, diversity, and inclusion.