2nd Line Support

Our client, a prominent Membership Organisation based in the West End, is seeking an experienced 2nd Line Support professional to join their IT team. This role offers an exciting opportunity to provide technical support to internal teams and members, ensuring the smooth operation of their IT infrastructure and services.

Key Responsibilities:

• Provide 2nd line support for all technical issues, including software, hardware, and networking problems.
• Diagnose and resolve escalated support requests, ensuring minimal disruption to users.
• Assist in the maintenance, configuration, and support of systems, networks, and servers.
• Support the IT helpdesk team by handling complex technical issues and service requests.
• Work closely with the IT team to monitor and improve system performance and security.
• Document support activities and solutions to contribute to the knowledge base.
• Help with the installation and configuration of new hardware and software as needed.
• Collaborate on IT projects, including system upgrades and troubleshooting initiatives.

Key Skills and Experience:

• Proven experience in a 2nd Line Support or similar IT support role.
• Strong understanding of Windows OS, Microsoft Office Suite, Active Directory, and networking fundamentals.
• Experience in supporting both cloud-based and on-premise solutions.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• Experience in the Membership or not-for-profit sectors is a plus.
• Proficiency in ITIL practices and problem-solving methodologies is beneficial.
• Ability to work independently, manage priorities, and deliver results under pressure.

Why Join Us?

• Be part of a leading Membership Organisation in a dynamic and collaborative environment.
• Opportunities for growth and career development.
• Convenient West End location with excellent transport links.