2nd Line Support

An exciting opportunity has arisen for a skilled 2nd Line Support professional to join a reputable engineering company based in Southeast London. The ideal candidate will provide expert technical support, helping to maintain and optimise IT systems and infrastructure while ensuring seamless operations across the organisation.

Key Responsibilities:

• Provide 2nd line technical support for hardware, software, and network issues across engineering departments.
• Diagnose and resolve escalated technical issues quickly and efficiently, minimising operational downtime.
• Support the maintenance, installation, and configuration of IT systems, servers, and network equipment.
• Collaborate with the IT team to monitor and improve system performance and ensure compliance with internal standards.
• Assist with troubleshooting and resolving complex IT issues, liaising with vendors and suppliers as required.
• Document incidents, resolutions, and recurring issues to improve knowledge management and system improvements.
• Manage user accounts, permissions, and access rights, ensuring security and compliance with company policies.
• Support the deployment of new IT solutions and upgrades within the engineering environment.

Key Skills and Experience:

• Proven experience in a 2nd Line Support or similar IT support role, ideally within the engineering or technical sectors.
• Strong technical knowledge of Windows OS, Microsoft Office Suite, and networking protocols (TCP/IP, DNS, DHCP, etc.).
• Hands-on experience with troubleshooting and maintaining engineering-specific systems and equipment.
• Familiarity with ITIL framework and best practices for service delivery.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, with the ability to communicate complex technical information to non-technical staff.
• A proactive approach to resolving IT challenges and supporting business continuity.

Why Join Us?

• Be part of a well-established engineering company with a focus on innovation and excellence.
• Opportunities for career development and professional growth.
• Work in a dynamic and collaborative team within the engineering sector.