IT Site Support Assistant

A fantastic opportunity has arisen for a Junior IT Support Assistant to join a renowned law firm in London. The chosen applicant will have the chance to work with Next Best Move and gain knowledge from the supervisor. For a graduate looking to enter the IT industry, this position is ideal. 

In addition to participating in special projects as assigned, the role will involve desktop technology support, second level problem resolution, and internal customer service support. The role is based onsite and you will be required in the office Monday to Friday. 

The role: 

• Provide technical support and resolve problems when required 
• Installs PC’s and related hardware; investigates hardware problems and performs minor repair 
• Supports new joiners set ups as and when required 
• Interfaces with vendors & Ropes & Gray Technical Services for resolution of telecom, videoconference, network, systems, and/or related hardware problems 
• Uses technical tools and knowledge to meet or exceed performance standards and expectations 
• Develops knowledge of the Firm’s total computing environment and the quality management processes and practices 

Skills and experience: 

• An education focused on IT qualifications and a genuine passion for IT 
• Strong verbal and written communication skills. Ability to clearly deliver information to users of all technological levels. 
• Must demonstrate the ability to maintain strict confidentiality of the firm’s internal and personnel affairs 
• Knowledge of and experience in configuring, installing, and supporting the hardware and connectivity components of single user workstation is desirable 
• Experience with desktop and server operating systems, including [Windows 10, Office 365] application support experience in a legal environment is desirable 
• Knowledge of Asset Tracking and process is desirable 
• Ability to provide solutions and best practices for solving problems